Terms & Conditions

Making A Purchase
Making a purchase could not be easier. Just browse our web site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "view basket" located on the top right corner of the page and you will be asked to "go to check out." Select this option and we will require a few details that we need to be able to satisfy your order.

Quality of Goods
At Northern Geological Supplies Ltd, we strive to provide the highest quality goods we can offer as described in product descriptions and depicted in product images. For the majority of the tools and equipment, what you see in the image will be exactly what you receive (some colours may vary). However, although we will do our best, this cannot be said for natural specimens such as rocks, minerals or fossils where the image and description are representative only. The exceptions of this are the special items such as the one off large display minerals and fossils where the description and image you see will be exactly what you receive.

Prices
All prices stated on the website include the current rate of UK value added tax (VAT) which is currently 20%. Prices are to the best of our knowledge correct. However, prices are subject to change at any time without warning. This can be for a number of reasons, such as increased rates from suppliers & distributors etc. Please note, we will advise ahead of any price changes and seek your decision of weather or not you wish to continue to purchase the goods.

Tax & VAT
For orders made from the UK or the European Union, the standard rate of UK Value Added Tax (VAT) is applied which is currently 20%. If you live outside of the UK or EU, NO VAT will be applied to your purchase.

Shipping Charges
Small lightweight items are sent first class via Royal mail for next day delivery. However, this is not 100% guaranteed and may take between 1 – 4 days from being dispatched. Parcels from 1.5kg - 30kg will be sent via DHL courier for next day delivery (but may take two days in some cases) at £5.40 plus VAT. Orders over 30kg will have to be sent in two or more separate boxes and therefore will cost a further £5.40 per box. Some certain items such as expensive compass clinometer or other equipment will be sent via Royal Mail special delivery where the item will be insured and delivered the next working day. All courier (DHL) services and special delivery will have to be signed for as proof of delivery. Should you be out when a delivery is made, you will be carded and you will have to re-arrange a re-delivery via the telephone number on the card. To prevent delivery problems, many customers state a delivery address, which is different from an invoice address. (E.g. work or neighbour). You can do this when ordering your goods.

EU & International Shipping
Shipping within the European Union is done via UPS couriers with prices varying slightly from country to country. Shipping times will take approx 3 – 5 days to mainland areas, and a little longer to areas which may be difficult to reach. Please note times also vary depending on customs checks on packages etc. We can ship the majority of small order and items all around the world for relatively low shipping costs, which will usually take between 5 – 10 days, depending on customs checks etc. However, for larger order it is best that you contact us directly and we can obtain the best shipping costs we can for you. Items will either be sent via TNT couriers or UPS.

Back Orders
If the item you require is out of stock, you may contact us about our estimated dates of when we will next have the items in. If you order an item, which has not yet registered on the computer as ‘out of stock’, we will quickly get the stock in. Delays may occur. You may contact us at any time requesting the status of your order. You also reserve the right to cancel your order with us.

Personal Details
All personal details; such as names, address etc are not shared with any other person(s) or companies. Details such as names, address etc are only used to print out delivery address labels for orders placed.

Credit/Debit Card Security
Sage Pay, one of the UK’s most trusted business brands dealing with credit card security, handles all card transactions. All payment transactions are secure and fully encrypted to the highest global standards, ensuring your card details are always kept 100% safe and secure. Not even we can see them.

Guarantee
We strive to guarantee your total satisfaction, as a result. All of our products come with a 14-day no quibble guarantee. Items not wanted must NOT have been used in the field and must appear unscratched, undamaged etc and still be in packaging/placed back into packaging in a state that it can be resold.

Returns
If an item(s) has been damaged during transit or we have incorrectly supplied the wrong item(s) you must keep the items and accompanying documents as proof of your order and contact us immediately. (See our contact details) If you do not contact us within 14 days of delivery, we cannot guarantee a full replacement or refund will be available. When getting in contact with us please have your documents at hand so that you can quote us specific information such as order number and names, this makes our service to you quicker and we can hopefully resolve any problems. Please note that you should not return items directly to us. You must always get in contact with us first. We will then give you details on how to return items, and remember to always keep your accompanying paper documents as proof of purchase. If you yourself have ordered an incorrect item we will be happy to exchange it for the correct item you wished to purchase in the beginning, you will naturally have to pay the difference (if any) or we will refund the difference (if any) and you must send your item(s) back before we ship out a replacement. Please note however that we cannot replace equipment, which has been packaged in plastic sealed cases and opened. This includes compasses/clinometers, headlamps, tally counters etc. unless of-course the fault is on our side including us posting the incorrect item, or the item was damaged during transit.

Contacting Us
We are always happy to receive any feed back or information from our customers, whether it is regarding our website or items listed or purchased, please feel free to contact us any time using the details on our ‘Contact Us’ page.

Privacy Policy
Northern Geological Supplies Limited does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item(s).