Terms And Conditions


Purpose of Terms and Conditions
The purpose of this page which details our companies Terms and Conditions is to protect both our selves (Northern Geological Supplies Ltd) and your self, the customer by implementing UK law and legislation as well as offering the best solution we think viable. As such, we have attempted to make this page detailing our Terms and Conditions as easy to read as possible, eliminating ‘jargon’ text and ‘long winded’ paragraphs. We hope this will make the details below less confusing, however, if you do still wish to have clarification on any of the Terms and Conditions below, you are more than welcome to contact us via phone or email and talk about it. Please click HERE  to go to our ‘contact us’ page.
 

 

Making A Purchase
Making a purchase could not be easier. Just browse our web site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Shopping Cart” logo located on the top left corner of the page and you will be asked to “Proceed to checkout.” Select this option and we will require a few details that we need to be able to satisfy your order such as name, address, etc.

Processing Orders
Once you submit your order, we receive an electronic order in the admin section of our website. The time it takes processing orders depends on the amount of items ordered, size and fragility of items, time the order was placed, how many orders were place during that day and whether the items are currently in stock. Assuming all items are in stock and placed during the day or evening previous, orders begin being processed that same day. Small orders (hand lenses or a few samples) take just a few minutes to complete, larger amounts of items take longer as does orders for fragile items, which take longer due to ensuring the item(s) are packaged well so that the product doesn’t break or get damaged. In general, small orders placed before 12 pm will be processed that day and possibly shipped out that day. Orders placed after this time will be processed that day but may instead be shipped out the next working day. Orders placed after 5pm (which is when we close) will be processed the following day. Even if special delivery, DPD or UPS delivery is selected, the time the order was placed may result in it being sent some time later. This is because of either the closing time of us (5 pm), the Post Office (5 pm) or the time which DPD or UPS arrive to collect from us, which is random every day.

Quality of Goods
At Northern Geological Supplies Ltd, we strive to provide the highest quality goods we can offer as described in product descriptions and depicted in product images. For the majority of the tools and equipment, what you see in the image will be exactly what you receive (some colours may vary). However, although we will do our best, this cannot be said for natural specimens such as rocks, minerals or fossils where the image and description are representative only. The exceptions to this are the special items such as the one off large display minerals and fossils where the description and image you see will be exactly what you receive. (Further details to follow below). 

Prices
All prices stated on the website are displayed are excluding the current rate of UK value added tax (VAT) which is currently 20%. Prices are to the best of our knowledge correct. However, prices are subject to change at any time without warning. This can be for a number of reasons, such as increased rates from suppliers & distributors etc. Please note, we will advise ahead of any price changes and seek your decision of whether or not you wish to continue to purchase the goods. You will be notified of the total cost of your order including VAT before you have to pay and of course, if you no longer want the item, we will refund your money back in full.

Tax & VAT
For orders made within the UK, the standard rate of value added tax (VAT), shall apply to the total amount of your order (postage and shipping costs included). The current rate of VAT is 20% of the total value of your order. However, this rule shall not apply should you purchase certain items, such as: printed media (books), certain pieces of safety equipment and maps. 

Should you reside outside of the UK, you will not be subject to any VAT costs at all. Note, VAT may appear at the checkout, but this shall change when you change the country, at which point the page shall refresh and any VAT costs will have been removed.

Tax & VAT on Postage/Shipping
For all orders placed within the UK, the standard rate of VAT shall apply to postage or shipping costs as well. This shall not apply however, if you only purchase VAT exempt items (printed media and safety equipment). In which case, VAT will not be charged on shipping costs. However, should you purchase the above mentioned items alongside VAT chargeable goods, then standard VAT shall be applied to the cost of shipping.

Payment Methods
We accept a variety of popular payment methods which include credit cards, debit cards, these are: Visa (debit and credit card) Visa Electron, Switch, Maestro, Mastercard, Delta and PayPal.

Cards Accepted Logo  Paypal logo

Credit/Debit Card Security
Sage Pay, one of the UK’s most trusted business brands dealing with credit card security, handles all of our card transactions. All payment transactions are secure and fully encrypted to the highest global standards, ensuring your card details are always kept 100% safe and secure. Not even we can see them. For more information about ‘SagePay’ you may visit their website here: http://www.sagepay.co.uk/ 

 sec by sagepay

Shipping Charges
Shipping on goods is applied depending on the overall total weight and dimensions of the package. We use a variety of shipping carriers which best suite the package being despatched. 

UK Shipping
Shipping within the UK is handle by either Royal Mail or DPD Local, as detailed below:

 

Royal Mail Logo  DPD LogoUPS Logo

1) 0 – 2 kg: Small parcels which fall between this weight range are classed as small parcels and are dispatched in bubble wrap jiffy bags or small parcels. UK customers have the option of choosing either Royal Mail standard delivery (1st class) or Special Delivery (which is tracked and must be signed for). Both, under normal circumstances have a 1 day transit time and if the order is placed before 3 pm, will be delivered the next working day. (Circumstances which may affect this transit time include adverse weather conditions, Strike action by Royal Mail or public Holidays, etc). Should you choose Royal Mail Special Delivery, your email address will also be used by us to forward a copy of the tracking number for your convenience. 

For Royal Mails terms and conditions, please click here: Royal Mail Terms & Conditions.

2) 2 – 30 kg: Orders which fall within this weight category are large/heavy and therefore will be dispatched via DPD Local Couriers and are normally delivered the next working day from date of dispatch. Under normal circumstances, all UK orders dispatched by this method providing that the order was placed before 2 pm on a working day will arrive the next working day. (Circumstances which may affect this transit time include adverse weather conditions, Strike action by Interlink staff or public Holidays, you being present at the time of delivery etc). Your email address provided will also be used to email you a copy of the Interlink tracking number and if you decide to provide your mobile phone nu